I made a purchase with JCPenney's two days ago which was Christmas. Within minutes of making the purchase I had changed my mind and wanted to cancel. Of course no link to cancel. Research the website and it said you have 30 minutes to cancel your order and the only way to cancel is to call. I called to find out the company is closed. How convenient that they only allow 30 minutes to cancels and they are closed. Next step I send an email, again within the 30 minutes timeline. Attached to the email was a copy of the receipt. Next day I contine to call and never was able to get a hold of anyone. Now it's two days later and I finally get a response from my email which claims they can not open my attached due to security!! They now request my name, address, phone number and order number. All of this information they already have. Next I called again and went to a different dept and was able to talk to a girl name Andredn. She didn't seem to understand the problem which I had to keep repeating. All she could do was forward an email that I was dissatisfied. Asked for manager, talked to Keyonna, more of the same couldn't help because it has been over the 30 minutes. She keep yelling at me that when I placed the order it was Christmas and she was allowed to spend time with her family and she wouldn't let me talk as she was ranting on about her family. I tried to tell her that was my point since no one was their I should be allotted more time to cancel since they were close. She hang-up on me. Next spoke to Amber in the corp office and she said it had already shipping but she be willing to send me shipping label which will cost me $8. It is a nightmare dealing with JCPenneys. I will be spending a letter to their CEO Marc Rosen.