I ordered a mattress from JCPenny online 11/18/2021 as a Christmas gift for a family member. I scheduled the delivery with Ryder Last Mile for 12/16/2021 and received a scheduled delivery confirmation email. The email stated I would receive a phone call and email with a 2-hour delivery window the day before delivery. I never received either. The delivery never happened on the 16th and we wasted someone's entire day waiting for something that never showed up. I called Ryder's customer service. The customer service representative let me know that the warehouse that my order was sitting at doesn't deliver to my area so they canceled the delivery. They let me know they would be shipping it to a different warehouse and I would be hearing back from them in the next 10 days. I expressed that I wanted the order delivered today, the 17th. The customer service representative let me know that would not happen. I expressed my frustration with the whole ordeal but never heard an apology. Several phone calls to JCPenny and several JCPenny customer service representatives later, I learned that my order was shipping from the Grand Rapids, MI warehouse to an Indianapolis, IN warehouse. 2 weeks later, I still had not received communication from either Ryder Last Mile or JCPenny about my order. I have received different stories from different customer service representatives concerning my order but nobody can figure out where my order is or how to get it fulfilled. I have been told I would receive compensation for my frustration but that it could only be done after the order was complete. Today, 1/10/2022, I received an email stating that my order had been cancelled due to “misdelivery” and that I would be able to reorder by calling the phone number on the email. I called the number and was told that particular mattress was no longer in stock. I let the supervisor I was speaking with know that I expected the next best product at no additional cost. She proceeded to tell me she found a similar mattress that she could provide a discount on. The replacement mattress with the discount she suggested was about $500 more than my original purchase. When I demanded a higher supervisor, I was told that nobody was available. When I demanded the compensation I was promised, I was told that could only be done after reordering and after the new order was completed. I have wasted countless hours of my time on the phone with countless customer service representatives. I have made countless phone calls to both JCPenny and Ryder Last Mile but absolutely nobody has done their job or has made an effort to find someone who can figure out how to get this order fulfilled. I have heard multiple times from JCPenny how this is Ryder’s fault and I hear from Ryder that it was the manufacturer’s fault, but NOBODY offers any resolution, nobody from JCPenny or from Ryder. I have been promised numerous times that I would receive a call back from a JCPenny furniture supervisor and never receive any communication. The only time I can get any answers is when I call and waste even more of my time on the phone with so many of these incompetent people. I have had multiple JCPenny customer service representatives talk over me while I was explaining my order. They have been incredibly rude and unprofessional and have made no attempt to actually fulfill the order. This order is almost 2 months old and I have nothing but a long trail of everyone else’s fault, countless hours wasted on the phone, 3 case numbers that mean nothing, and a cancelled order that JCPenny is making no attempt to make right, all while they have almost $600 for a product I haven’t received after almost 2 months. I am beyond frustrated with both JCPenny and Ryder Last Mile. I have read countless reviews online for both JCPenny and Ryder Last Mile, the vast majority of which, have had horrible experiences, many worse than my own experience, with both companies. I will never again shop with JCPenny or any company that contracts delivery with Ryder. Both companies have provided the worst customer service I have ever experienced. I will warn as many people as I can to shop elsewhere.