Buyer beware! If you need something delivered, do not shop JCPenney. We ordered a mattress on 11/29/2021 for our daughter. We wanted to pick the mattress up ourselves but JCPenney said that was not possible, it had to be delivered. Delivery was scheduled for today, 1/12/2022, through Ryder Last Mile. I took the day off after receiving the delivery confirmation email, text, and phone call two days ago and yesterday with the 2 hour time window. I received a phone call from Ryder Last Mile this morning that their truck was broke down. I asked that my mattress either be placed on another truck for delivery today or that I could come and pick up myself. They said that JCPenney works not authorize either. I called JCPenney customer service 1-800-332-1189. I spoke with at least 4 different people in 2 hours and none would authorize either of my requests. They offered a "discount" to deliver another day (at the end of the month). I explained that my daughter now has no mattress as we were expecting her new one today and I cannot take another day off work. The discount was $70. That is unreasonable to wait at least two and half more weeks, and then who knows if that truck will also "break down." I then demanded a full refund and to cancel the order with an email sent to me detailing the cancellation and the full refund amount. The first email I received stated, "The reason of this e-mail is to give you the confirmation number ******* of the cancelation request and to let you know that you need to wait 7BD to be able to see your money back to your payment method." I said that the amount was not on the email and demanded a new email. He then hung up on me. I called back and spoke with another person, this time I'm furious, and demanded the email. After much debate about how it's not "normal practice" to send an email to that effect, she agreed to send one, which I did finally receive. And now we are without a mattress and JCPenney will never get my business again. Nor will I ever order from any place with Ryder Last Mile as the delivery company.