I ordered a ring on 12/10/2021. it said that it had shipped and was charged to my card. I checked the UPS site and there was a label created on that date, but item never received by JCP. I reached out a few weeks back to inquire/cancel as this had not seemed to ship. I was told it would be cancelled and I would get a refund. Two weeks later - no refund, not item. Called again. Told that they would respond within 72 hours. Not holding my breath. I only can hope that I don't lose my money. if so I will escalate this.
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