I didn't want to give any stars to this store. I shop at the Penney's in Bel Air Mall in Mobile, Al. I have shopped there for many years and was pleased but the service now is terrible. I went before Christmas and bought some children's clothing which is upstairs. One of their cashier stations is upstairs and I saw someone working in it. But when I came to pay, the station was closed. It's not like it was closing time, it was about 11:00 in the morning. I had to go downstairs and get in line at that cashier station. It was the only one in the whole store and this was a couple of weeks before Christmas. I stood in line for 35 minutes to pay for my stuff. I went back today for a few things and once again they only had the one cashier station open with 2 women working it. 2 cashiers for the whole store! For a store that is having problems staying open you would think they could do better for their customers. I will not be going back in that store ever! I thought I would order some items but after reading the reviews about the terrible service I won't be doing that either. I used to like Penney's, but there are too many other stores where you can get better service.