I totally do not understand these bad reviews I'm seeing for JC Penney. Why is the title here spelled JCPenny when it's Penney? Anyway have shopped at Penney's for decades and for years online (only because my local store closed) and have never had an issue that was not corrected. They go above and beyond to make sure the customer is satisfied, especially when the error was made on their part (which for me was once). As far as people having no patience and being annoyed that a register was closed and they had to go to another one, that is everywhere, including Macy's during these times. Times are rough for these stores. One day you'll all be sorry when none of these stores are left and there is only Amazon and Walmart because you're all acting like a bunch of Karen's.