I ordered a mattress and box spring from JcPenny's got the song and dance along with it 3 months later I finally get it delivered from Ryder not even a month later and I call Pennys to say its defective they says oh I'm sorry let me see what i can do. After talking to 3 different people and one is a manager, they say I had 48 hours to call and say it was defective. Ok after having a new mattress and box spring I'm suppose to know that its defective???? Now to get another one I have to pay for it and a 15% restocking fee to return the mattress and when they get my mattress and box spring back they will credit me the other mattress fee I had to pay up front. They are out of their mind. So much for warranty.. "Do not order a mattress or box spring from them they will give you the shaft." I will throw this out before I give them more money!!!!!!!!! So much for customer service