JCPenny is the absolute worst place to shop. I purchased a high-end mattress and used my credit card. However, I did not receive a purchase receipt with an order number online or in my email. I phoned to get clarity of my purchase and once I received the order number, I asked why we had received a notice from the credit card company stating JCPenny had canceled the order due to non-payment. Needless to say, I was livid! I then spent, and this is no lie, 5 hours on the phone trying to find out why JCPenny had kept my almost $2,000.00 then canceled the order. I spoke with 5-7 customer service representative, 2 supervisors, and 2 managers who sounded as if they were in a crazy loop saying the same thing over and over. Long story short, I ended up putting the credit card company and JCPenny on two separate phones so I could get to the bottom of where the money was that I would expected to pay back. JCPenny stated that they had charged my credit card and then placed a hold on the funds; so now, they said I had to use another card to make the payment to get the item and my original payment dropped off and returned to the credit card. As long as this complaint is, JCPenney did not attempt to make this situation right in any shape or form. I encourage everyone, to please stay away from JCPenny and do not, please do.not try to use credit cards so you can be charged twice for high end items. YOU HAVE BEEN WARNED!!!