I recently placed an online order. I ordered a mens belt and they sent me baby clothes instead. I requested a return and sent the baby clothes back. My return was received but they charged me an $8.00 return fee. I have called customer service 3 times and have been put on hold for close to an hour each time...conveniently they close about 45 minutes after being put on hold and disconnect my call every time. My problem can't be solved online, I need a human. I have had so many other issues in the past with out of stock orders. It's sad but sorry JCP, I am done, you have struck out with me. I will not deal with the hassle ever again.