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Chris
Customer service, and quality control sucks !!! (Putting it mildly) ..... I ordered a jacket online, when I looked at the receipt it was listed as the wrong size, couldn't contact customer service till 8 am next day, because they where closed. Then, when I do get ahold of someone and tell them i checked on the order, and the item is saying it hasn't been shipped or left the warehouse yet, and is still in processing. They say they can't do anything after 30 min of the order being placed to correct it, even if it hasnt left the warehouse yet. Thats just plain stupid !!! Now, I have to wait on the wrong item to be shipped to me, return it, then wait on the correct one. This is stupid, when they could correct the order before it gets shipped out the first time...... Will not buy anything else from this store. Major quality control needs to happen !!!!
2 years ago
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JCPenny has a 1.8 average rating from 694 reviews

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