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Highly unsatisfied
JC penny is the worst place to ever purchase a mattress, it took almost 1yr to get my order correct, they continually messed up my order, then made me purchase a 2nd mattress then a third due to Ryder loosing the mattress before refunding my money, worst delivery service ever (Ryder) very unprofessional, they schedule your delivery then cancel, then loose a mattress with no record to prove anything, go purchase a mattress elsewhere and save yourself a lot of stress. After all the inconvenience I encountered all Jc penny was willing to compensate me with was a $50 gift card and almost 1yr wait time,The Mattress was $800, I will never purchase another mattress from penny's EVER AGAIN...Go elsewhere where the mattress is in stock and they have a reputable company delivering where you can speak directly to a live person instead of an automated service. This is an actual honest review, if I could've given penny's a 0 for a rating for that transaction I would have...
2 years ago
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JCPenny has a 1.8 average rating from 652 reviews

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