I like jcpenney but their customer service is horrible, in the stores and online.
I recently placed an order online, 2 hours later I realized I had made a mistake on two of the 3 items I ordered, so I called to cancel the order, after waiting 20 minutes some one in Bangladesh answered to tell me I can't cancel the order, I have to wait to receive the order and then to return it to the store or send it by ups.
How stupid is that, now I have to wait 3 weeks to get a wrong order and then drive to the store to return it.
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