Wouldn't even give them 1 star, but to write a review it's required. I ordered towels on sale as we had just bought a house and wanted to have new colors for our 3 bathrooms. I ordered 4 new sets of towels. 2 blue, 1 purple and 1 green. I ordered 2 hand towels, and 4 bath sheet towels (we like them super long) for each color. When they arrived, the dark blue bath sheets weren't there, but we had 4 burgundy washclothes and they shorted us a green hand towel. I called customer service, freaking joke cause they're should be called disservice. She charged me for the hand towel to be shipped to me, even though it wasn't my fault the wrong items were sent and one was omitted. Then instead of requesting 4 bath sheets, she requested 4 hand towels. To date, we still haven't gotten them and this was 4 weeks ago. Also, when they green hand towel arrived Thursday, it wasn't a green hand towel, it was a puke green bath towel (we ordered the cilantro green). When I again called customer service, she said she would have to charge me again and then they would send me the correct item back when I sent all the wrong items back. Wait, I have to pay twice when you have people in the warehouse with a 3rd grade education who still can't read and follow directions? Nope, told her screw it, just credit everything back to our card, I will go to another store and get towels and take the puke green towel and 4 wash clothes to Goodwill. She actually was upset that I didn't want to have my credit card charged again. Who does that? No company we have ever dealt with has ever said, hey we made a mistake, please let us charge your card again so we can send you out the correct item. Will never order from these A holes again. This used to be a nice store, but not anymore. It's a shame. They should train their warehouse staff that packs the order how to read a sticker that says blue, that it's not red, and a hand towel and wash cloth will never look like a bath sheet. zero for JCPenney