I am very disappointed with the quality of service that I received from purchasing a mattress set and frames then getting them somewhat delivered. The delivery company, too, provided the worst customer service experience. The frames were delivered with missing parts and JCPenny customer service rep told me that I should have checked the box to ensure that all parts were in the box. I could have done that if it had a paper listing all contents of the box. Secondly, the sales team should have explained that if there was a stain the size of a dime on the side of a 10 year old bed, then the delivery company could not haul away the old set. This should have been explained while purchasing the set or provided in writing. Also, I removed the headboard from the frame per the delivery crew request, but they still refused to break down the frame. Both the old and new sets are leaning against the bedroom wall and customer servicing is telling me about a restocking fee on returns or having to wait 5 business days until the frame manufacturer call about a missing part.