I moved and updated my address with JCPenney within 3 days. I placed order 3 months later and it was sent to old address. I contacted them to advise them I have already updated my address with online customer service and they said I would need to contact both couriers and inquire about having the packages rerouted. Then, noted they still have my old information on their site. Customer Service was unhelpful, couldn't even make the changes and dismissed my concerns about how many times I have informed them of wrong info and is still showing on their system. I'm out $100 since the couriers are not replying to my emails and won't be shopping there anymore. Their customer service is very poor and they show no accountability for their own mistakes.