JC penny has always been my favorite place to shop for clothes, but the cashiers here in Layton malls either they don’t know what they are doing or just plain lazy. A return or an exchange should be a fairly easy process but not here, specially a cashier name kristina, it took her about 15 minutes to process my exchange and the whole time treats and looks at as if I was trying to scam the store. It’s never a pleasant time to ever use the rewards earned, cause it’s just a lot of hassle for them to do. The manager on duty seems more concerned about someone stealing as you go to the dressing room and tries the clothes, just watches like a hawk, this store is in shambles, no wonder they are looking for a new GM. My name is Ben and I can be reached at Ben.fuller4461@gmail.com