Although it were previously my belief, that in this day and age, delivery companies took pictures of packages that were REALLY delivered to MY “front door step,” as proclaimed. . . I proceeded on with what I knew was going to be, “one heck of a wild goose chase,” proudly sponsored and provided by none other than JCPenney . . . yes, I proceeded on, for it were REAL and TRUE my bank account was debited for the contents contained in this “Easter egg” of a package, that the delivery company must’ve just “hidden away” in my bushes, or perhaps, even better yet, secretly “tucked away” at one of my neighbors’ houses . . . Perhaps the delivery company hide it to well though, because none of my neighbors have found it either!!! Luckily for me though, the fun wasn’t over, for JCPenney also has a “maze of a way,” of getting a hold of a REAL-LIFE CSR (by chat OR phone) as there is not even an option for packages that REALLY were not even delivered OR any option to speak to a live agent!!! This did not make me fret though, for I knew (and know) my troubles . . . I mean . . . my “fun time,” is/are far from over, because, although I did eventually get through to a human CSR, he just gave me a SCRIPTED response of how sometimes the delivery company just “marks it” as already delivered, although it REALLY has not been yet, and that if it hasn’t REALLY been delivered in a few days to call back then (although JCPenney’s site informs to call the delivery company if not really delivered in 2 hours after reporting it as delivered)!?! Why would a delivery company mark something delivered, if it REALLY has not been??? Why would JCPenney actually post this absurd BS about it reporting as “delivered,” although it hasn’t been, on their site as an explanation (also proving this must be a frequent occurrence that they are aware of)??? I personally do not have the time or patience to deal with what is accurately defined as a GAME, just in order to get what I paid to be delivered to the address provided!!! Not to mention, now JCPenney is telling me to contact the delivery company, and the delivery company is telling me to contact JCPenney!!! Ridiculously UNPROFESSIONAL and INSANE!!! I personally will NEVER shop with JCPenney again, and I plan to inform anyone and everyone of such unprofessional tactics JCPenney employs and engages in!!! I have never ran into such absurdities in ANY big retail store before EVER!!!