I tried to return a sweatshirt. Apparently, my receipt was not the correct receipt. I came back with a different receipt. Again, it was the wrong one. Mary, who was helping me, and I both became frustrated. She called her manager both times. I'm writing this to compliment the manager at J C Penny in Castleton, Indianapolis. Her name is Tiffany. She remained courteous, patient, and professional throughout the exchange. The result? We discovered the sweatshirt had been purchased at Macy's. I am so sorry for my mistake and my arrogant attitude and for the confusion and am thankful for Tiffany's calm and professional presence.