I have placed an online order 3 times, it has been canceled. No one knows the problem. I have spoke with multiple customer service members. Today has been the absolute worst experience l called in spoke with 2 people 2nd person said I can fix this 16 minutes later I was transferred to Anta who stated I need speak with: FIT department needs to fix problems with 3 x canceled orders. They are to busy. No supervisors because she doesn't know who her supervisor is unable to take number now. After she said yes she could, then changed to no. You need to call back tomorrow. I informed her that now I was not trusting her words. You can trust or not trust my words that is your choice. Please someone review this call. Is this the expected level of customer service skills that I am to look forwardvto with JCP.