I had the opportunity to shop at Penny's Monday, 7 August . The Penny's is located in the Provo Towne Centre in Provo , Utah . My wife and I were shopping for some nice clothes for her . After we finished selecting our choices , we went to the cashier checkout . Upon totaling up our purchase , I presented my card to the clerk . The card would not accept the full amount of the payment . The clerk Eric , calmly retotaled the items again . Same problem . I told Eric that the card should be OK. He politely said why not use another card for the balance . We tried that and the computer rejected the card and the computer locked up . Eric smiled a said he would try a different cash register . That computer locked up also . Perplexed, we left the store without our selections . We stopped by the bank to check out the card . I had used the wrong card . We went back to Penny's to try to retry with a correct card . Eric was on his break so another clerk listened to my story and helped me recover the clothes from the return rack after she called Eric in the break room . Eric came back before his break was over and helped us complete our purchase . Eric apologized for our difficulties even though they were my fault . Eric turned a negative situation into a positive experience . Penny's needs to hire more Eric's.