AVOID THE No Support Company. On 9/23/2023 ordered items online with plans to secure the items via curbside upon arrival. Upon arrival, I checked in as stated via the "order ready" email. After waiting for lengthy time, I decided to call the store for a status. After being unsuccessful to getting anyone to answer their business phone, I went inside for further assistance. Once inside there were no one available. Made a call to JCPenney customer service at (800) 322-1189. At this number a gentleman named "Emmanuel" answered, asked me my name; only to not provide support to a customer calling the "customer service" line of this company. Emmanuel directed me to callback in order to speak to someone else other than him. As a result, he placed the customer (me) on hold without notice and decided to not return. In addition, Emmanuel (JCPenney) customer service rep said there was nothing that could be done about my reasoning for the call - get some form of support due to the local store not answering calls and no one available. Emmanuel's handle of the customers issue was acceptable and is a huge deal breaker for any additional purchases.