A few months ago I had purchased a watch from the local JCPennys in Fargo, ND. Today, while my wife did the Wednesday PokemonGo activities, I went into the store (wearing the same watch I purchased earlier so it should be visible on camera, it is a shiny gunmetal black watch on my wrist) as they were advertising Black Friday deals. I look at a few other watches, found some I liked, and made a decision to come back to buy them when I got paid. I then went and waited for my wife in the mall food court no where near the store when an African American man wearing a tattered black hoodie with no name tag or other indication he worked for your store came up to me and complimented me on the watch and asked to see it. When I handed it to him, he asked why I took it from his store. When I replied I didn't I bought it earlier, he asked why I gave it to him. I replied that if I am going to be robbed of a $10 watch, I am going to give it to them. He then told me he saw me rip it out of a box, so I asked him to show it to me, and he said he had it over at the store, at which time mall security came over. He lied to them and said he wasn't accusing me of anything, and when I called him out using his own words "take it from HIS store" "rip it out of the box" he admitted I was right, so he admitted to mall security that he was lying. They then reviewed the cameras in the security booth, and he left to check something in his store. He eventually just called back to the mall security and said I could take the watch. Did not come to personally tell me this, had someone else do it. I went back to the store to demand an apology, and told the cashier I "would like to speak to the store manager on duty". The same guy who lied to me and made false accusations answered the call, meaning he was the on duty store manager on 11/15/2023 at the West Acres Mall JCPennys in Fargo, ND. He said he had all he needed and that he wasn't going to apologize for making false accusations and lying. I was understandably upset and said some insulting words to him (I never threatened him or acted violent towards him), but as I was walking out, he decided to follow me, likely to make sure I "didn't steal anything else" Since the $10 watch I purchased months earlier was sooooooo precious to him, I tossed it gently back in his direction for him to have, because again if I am going to be robbed of a $10 watch I paid for, he could have it.
I have purchased many items from JCPennys over the years, mostly clothing since they have an excellent Big & Tell Men's clothing section, as well as some kitchen appliances, and even registered for a few gifts there when I got married, but after this treatment, if I need anything like that, I will become one of the millions of Americans giving my share of that market to Amazon, at least they never have accused me of theft, even when I reported my packages missing/stolen and they shipped me replacements.
I look forward to hearing about JCPennys going the way of K-Mart and Sears.