I ordered a pair of jeans. Same size and make that I have and love. They came and were way too short. I returned them and the cashier ordered some at the regular length. They came, and were the exact same ones I returned. So I returned them. I then ordered online, again, a pair in black and one in blue. Regular size. They came and the black ones were way too small and the blue ones were six inches too long. Same size. So I returned them. This time they charged me $3.95 per pair for shipping. So, to order online and return an item you have to suck it up and pay their shipping costs. All told, 5 trips to the store. I will no longer shop at JCP. I have shopped there for many many years and am sorry to see them have such shoddy merchandise now.