I placed an online order that never left the warehouse, though it was provided a tracking number and labelled as "shipped". I called in, to ask about the order and I escalated to a supervisor, since the first representative wanted to recharge me, then provide standard shipping which I stated was unfair, since my items should've been here a week ago. The supervisor, Verisha, was beyond unhelpful. Not only did Verisha seem to have an attitude, but for most of the call, Verisha delivered nothing but bad news. When I asked Verisha, for example, to close my account and cancel the order, Verisha responded "You can do both yourself, is there anything else?". For a consumer who gave YOU their hard earned money, when YOU didn't fulfill YOUR end of the bargain by delivering the goods I paid for -- JCPenney has no shame in providing zero results, zero resolution and zero representatives AND "leads" who want to help.