I went to exchange some sweaters the return and exchange line was over an hour Wait because there is one cashier available to do jcp.com returns and exchanges it's very hot in the store when you ask for managers assistant no one's coming to assist you. When you call customer service they direct you to call the store and I have been calling this store for over 3 hours and no one picks up. We need to do better in this community when it comes to these stores because they are slacking and they think we supposed to put up with this b******* with a lack of work ethics. Still waiting for an order that I placed over 4 hours ago for a pickup window of 2 hours just for them to tell me that the system says it's still processing it's still f****** processing because you're not able to get off this f****** line up here and go downstairs and pick up my s*** and bring it back upstairs to the JCP store. You guys deserve half a star