I never like saying anything negative about a business. But Jcpenney return policies for online order is ridiculous in some ways. I used a temporary debit card issue by the bank to make 2 orders. By time I got my orders I had received my permanent card. When I went to store to do a refund I couldn't get money back simply because the card I used had been terminated by bank. Why couldn't the money be put on my permanent debit card or given cash back. My bank paid them cash, otherwise they would have not sent the packages. There is some good things about the store. The one I go to have wonderful worker. Those in top office should realize these are critical times for many. 2 Timothy 3:1-5. I paid cash. I should be able to get cash back. They wont missed my little business. It's just fact. Don't know if I could make such rules. Not saying I won't buy from them anymore. Just that I am disappointed. And know that's whether it's business or personal love and concern should be a iron clad symbol.