Pretty upset about the service received from this store. I purchased my little girl a pair of boots approximately 2 weeks ago and the shoe has popped loose near the toe. I contacted them via chat and was told I would have to take it to a store for return. I do not have this store locally. That is why I purchased online. Then she tells me it would also have to be in the store when exchanging and that I would have to have our boots in the original package. I'm sorry but I don't keep packaging after we open items. Who ever thought I would receive faulty products? I will never order from this store again and I have always loved JCP.