The customer service that I received from James at the return desk for online orders was not good. He told me that I could not return a coat because it didn't have the tag on it even though I had the receipt. The receipt have been taken off the code because it was supposed to be sent as a gift, but was the wrong size. Then I spoke with his supervisor Lisa who was less than friendly and not helpful as well. Finally I spoke with assistant store manager Meshelle, she was finally able to assist me properly. The selection in the store has gone down dramatically over the years. I used to rely on JCPenney's for their Ultra tall clothing. I can hardly find anymore tall clothes anymore. It seems as though they may be going out of business. The attitude of the employees and the selection says they may be near their end. So sad.