I have entered my zip code 5 times to get the message I was sent byJCPenney Credit Card account confiming that I cancelled my account, and I always get "Invalid or Unknown Request". Well I know my own zip code and so does Penneys they have sent mechandice to this zip code for me so why doesn't it register when I put it in at their Synchrony company request. And of course you can never ever talk to a live person to find out. I guess I could if I wanted to spend the rest of this day or week tracking someone down. I give this company 2 thumbs down. No wonder I cancelled my account with them. They also decided they were going to charge their customers $1.99 for a written statement each month. What a Joke! They never send me monthly statement. I only get them when I've purchased something, and I think they owe me a statement and NOT at my expense.