I recently rediscovered Penney's. I have found a few great items and thought I might be making more future purchases but my in store experience was off putting. I received a coupon via email after my first online order. I attempted to use it for an in store purchase but the item I was buying was excluded from the coupon. Sometimes that happens but as I waited in line about 7-8 people ahead of me in the queue also attempted to use coupons. Every one of them was denied for a variety of reasons. It felt like a scam to get people in the store with worthless coupons. The employee was very rude to the customers and kept complaining that it was only 15, 10, 5 minutes before closing. Not our problem! If he had been more efficient we would have been out of there quicker and since we were within the hours of operation he should not be complaining about having to do his job for the full time that he is being paid to do so. With so many physical stores closing and the lack of customers in the store, one would think they would do more to encourage shoppers business instead of driving them away. Why do the employees not see the correlation between servicing customers and the continuance of their job/salary? It looks like that employee will soon have even more free time on his hands.