If there was a way to rate you less than a 1, I would. I placed an order of 9 items. Only one arrived; however, my bill arrived charging me for all the items I did not receive. Customer support and catalog were of no help and kept threatening me that I was being recorded. Too funny as I used no profane language, etc. All I wanted to do was cancel the order and end my shopping with JCP. They insisted I wait a ridiculous amount of time and then we could review it at that time. My husband worked at JCP for 44 years and me for 19 years., both with the highest rating at review time. I don't know who is training your associates at this time, but customer service is no longer a priority. This is definitely my last dealing with the company. I guess that losing customers no longer matters. The stock when I worked there was $80 a share. Today you are at $0.1819. Telling?