I ordered some clothing from JC Penney on June 20. Then, on June 24 I received an email that said that some of the items on that order had been shipped. When I look at the tracking number for those items, it STILL says it is awaiting carrier pick up. I don't think that package has been waiting in their shipping department for 12 days waiting to be picked up!!! I called and spoke to a customer service person and told her that Pennies had deducted the money from my checking account, and that I have not yet received the items, and could I please have a refund. She told me that I had to wait until July 8, and then I could have my refund. So, they have had my money for almost two weeks, and I have nothing as of yet.