I purchased two suitcases online and picked both up in the store. After submitting my order, I realized I forgot to apply my $10.00 reward. When I picked them up, I asked the clerk I could return one and repurchase it using my reward. I was told I could. It was a HUGE surprise, AFTER the refund had been completed, to discover the return value was LESS than the actual purchase price. Upon closer examination of my original purchase receipt when I got home (which was online, not a printed), it does state that the return price is less than the purchase price. In total, I ended up paying MORE for the same item AFTER I used the reward money! How can this be even LEGAL??? The return amount should be the SAME as the purchase price, unles there is a clearly stated "reshelving" fee, which there was not the case! There was NO mention of a reshelving charge ANYWHERE! JCPenney is a RIPOFF! I, for one, am no longer shopping at JCPenneys!