I open an account and was charged 2 times! Once on credit card and then the customer service employee told me I couldn't use the card that day so I needed to pay cash! I did give him cash! I didn't realize it went on my card until I received a statement! I found my receipt with charged to account and on back the customer service man wrote I paid cash! JC Penney denied my claim! So my sister was with me at the time of the transaction. I guess it's ok for big company to take money from their customer!
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