Been a JcPenney customer since 1989. Recently had a missed payment because I was forced to go paperless or pay a fee to get a paper statement through Synchrony. Paid my small balance plus the $30 late fee and was told I would get my late fee returned after they received payment. Well, I received another notice that I owed $2 in interest that was never mentioned by the agent I was working with. Small amount to pay but can't believe the runaround through Synchrony Bank. I have decided to never close my account with JcPenney after 35 years and will not finance anything again through Synchrony Bank because of misinformation!