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Anonymous
I arrived at the jewelry counter at 8:30 p.m. and wanted to buy a black mesh Citizen watch. I wasn't shopping I was buying. After the girl ignored me for 10 minutes while talking with another associate she reluctantly walked to the watches without saying a word. I asked her if she knew the cost of the watch she said huh. Zero eye contact and a complete attitude. When I said it's obvious you don't have a little time to devote to me this evening, her response was what do you mean by that. Every time my wife and I come to the store it's the same thing. We have shopped at JCPenney since it was in the Audubon Shopping Center and haven't been back in a couple of years because of just this, we're done with this extremely poor establishment that has zero customer service. It's across the board no matter what department you're in except for Debbie in men's clothing. Always a smile and always Pleasant. Maybe Debbie should train the majority of your Associates. Such a shame it used to be the anchor of South Jersey.
4 weeks ago
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JCPenny has a 1.8 average rating from 732 reviews

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