I made a Christmas order of two items. They shipped 12/14/24 in two different shipments. I received one at the promised 3-5 days and the other as of 12/21/24 was never received by the carrier from JCPenney. I reached out and the reps said it happens sometimes and that I would have to wait till 12/28/2024 to ask for a refund. They just did not care. I am never shopping JCPenney again.
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