My husband and I took his watch to this JCPenney in Aurora mall to get his watch crystal replaced, per their warranty. We spotted a diamond wedding band that was half price $800. I tried it on, and I loved it. We decided to go ahead and make payments for 6 months interest-free. After 2 months waiting for the watch repair and the ring to be sized, I did not receive a phone call that they were done. I drove an hour and a half from out east and requested the ring and the watch. They said they called the number, and it was disconnected. My cell phone number was right on the receipt. The ring was sitting there for a month and a half. Now they couldn't find the watch. I waited 20 minutes for the manager to come up and tell me the watch was not in. It had been 2 months, and she said it would be there within a couple more. I told her I did not live close and I would not be able to make the trip back for a couple of weeks. Irene, the store manager, pretty much started to blame me for not sending the watch directly to the warranty agency. I bought the warranty through JCPenney it should be their responsibility. She continuously argued with me. She never took responsibility for their mistake. I have an hour and a half drive to get the watch at Christmas and then another hour and a half back home. Don't ever shop at the JCPenney in Aurora mall and buy any jewelry. You will get screwed. I asked Irene for her boss's number, and she refused, go figure. She should not be a department store manager she has no people skills whatsoever. She never once accepted responsibility for their store. Don't waste your time and money. Just go to Macy's or Dillard's.