I went to you today to have a pair of earrings repair the stem broke . The clerk was very nasty and she kept telling me that the the person that could fix the earing was named James and he was in the mall and every place she sent me he was not there so I came back and I was mad and I told her I want these earrings fix and she said I work for jcpenny not these other company I don't know what was wrong with that women she was hasten or something she had an accent I was at the Florida Mall so any another clerk came she was very nice and took care of me but that other women I would fire her that lady is nasty had me going around that mall for someone name james I better not see her again