I recently ordered items from JCPenney and received a notification that my order had been delivered. However, when I opened the package, I was shocked to find completely different items—not the ones I ordered. While the outside label had my name and shipping address, the items inside were labeled for someone in North Carolina, not Maryland. When I contacted customer service, I was told that I need to return the incorrect items in order to either get a refund or reorder the items I originally purchased. This is absolutely unacceptable. It is not my responsibility to fix JCPenney's mistake. Being forced to return someone else’s order just to get my money back or the items I paid for is both inconvenient and frustrating. This experience reflects a lack of quality control and poor handling of customer issues. I hope JCPenney reevaluates their processes to prevent such errors in the future. Customers should not have to go through this kind of hassle. I’m sharing this review to raise awareness and in the hope that JCPenney improves their operations and customer service policies.