I bought a pair of pettite jeans on Black Friday, but I do not remember if I paid cash or credit card. When I got home the jeans were way too big. I took them back with out a problem because I had the receive with me. All i wanted was even exchanged for smaller sized and also bought other things. When I tried the pants at home it was still too big. At this point I had taken the tag off because ididn't think I was going to need the tags anymore. I tried the pants on and it was still too big. When i took it for 2nd time back to even exchange they refused to exchange the jeans. The ladies were very rude at the customer service. I left leaving the jeans with them. Bitter experice at Dover Jcpenny customer service. They refused to pull the video to hear their rude comment when I was approaching the counter.