My mom purchased gold earrings for herself. For Christmas did not even get to wear them. When she put them on the class broke, try to exchange them at JC. Penney's in white lake, where she purchased them, they would not even do an exchange since she did not have her receipt. I thought all stores head record. When you use your debit or your credit card, it shows all the purchases like Kohl's Myers. Et cetera apparently, jc penney's keeps no record of purchases.And my mother is unable to find her receipt and now stuck with very expensive gold earrings that were so cheap, they broke the first time she put them on.