I bought a mattress on my JC Penney card they dropped my credit limit which hurt my credit score. I took a ring in for repair after 3 weeks (with the lifetime service plan) they called to get more information off the plan which I had with me at the time I dropped it off. I am not 8 days later so they have had over 4 weeks and still no communication on my ring. I called a couple days ago and the rep said she would have the jewelry manager call me back... no call back. I don't know why I deal with this store.
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