I have a lot of issues with JCP. I will explain my top 2. 1. I did not receive an item ordered and in order to get a refund or credit for my item. I was told indeed to make a police report, are you kidding me??? The police would not come out for a missing package from my porch. They are actually out fighting serious crimes, like murders, drugs, kidnapping and such. They don’t have the time or the means to make a report about a missing package. 2. I went to the store to return two pair of shoes (that I did receive). I have my receipt in had of a total refund of $177.16, however I only received a partial refund of $88.58. I was told it takes up to 10 days to get a full refund. Ummm excuse me???? You took ALL my money out the second a push purchase. You took both pair of boots back at the same time and now they are telling me becoase they were two different items I have to wait to get the other part of my refund. I ordered both pair at the same time and received them banded together at the same time. Why do I have to wait for my total refund? I’m done with JCP and they wonder why stores are closing. Keeping customers money to make money should be illegal. My card it getting cut up and I’m completely done they JCP and would NEVER recommend ANYONE to shop there.