First time shopper and will be the last time. Bought a set of ring and within a month the diamond fell off and bought lifetime care plan, was told when you open a credit card through them it will show all the purchase including the lifetime care plan, so came to the store without the receipt, staff did not even offer to help just look my number up through the computer and told me that I have to go back home and get the receipt before they can do anything, understand usually it is the process but company should not telling customer to not bring anything if their system has errors, instead went home brought the receipt and decided to return both of them staff was rude and did not even offer to help and when you trying to explain why to return it, they are both impatient, rude, and unprofessional. I have to work away to call customer service and per my hubby they are so rude and trying to digging into the bag I brought to the store!!! So horrible experience with the staff I worked with today