Don't mind shopping in the store but the online shopping experience is horrible. I placed my order and it was indicated that the order would be in within 14 day at the most - well that never happened. When I called Customer Service they said part of the order was in and they were waiting for the entire order to come in before letting me know. I could have easily picked up the part of the order that came in and waited for the rest. Another time I placed an order and they never let me know the order had come in, after numerous calls they told me that because I had not come in to pick it up my merchandise was placed out on the floor. When JC Penney goes out of business it won't surprise me one bit.