I Tried to place a order with JCP for the Lol Bigger Surprise, while the 40% off sale was going on. Out of stock! The next call to place a order, and Lord Be Hold, back in stock. So I ordered, but wasn't able to get the 40%. ON November 19th. Online sales person, informed me the merchandise was coming from Nevada should be here in a out 6 days. SO I WAITED, called the Tacoma, WA. Store and they said, have not arrived. Call JCP online and see if they can track the package. This went on for 6 days. Finally Store night manager told me JCP will credit my account. Their system is missing some steps. 1. Customer orders at JCP.com 2. Warehouse check to see IF the merchandise is available 3. WHEN merchandise is available and Not before merchandise is available. Charge customer. 4. Send merchandise with tracking #. Send Tracking # to customers 5. Call, Text, or EMail customers when merchandise arrives at store or homes. I'm very disappointed with the service at Tacoma,Wa. Store Online department. You lost another loyal customer