I ordered two items from JCP. When I received my order they shipped a purse instead of a man's shirt. So I called the company and they wanted me to ship the purse back by UPS. I said, I'm not the one who made a mistake and I have to do all this leg work. UPS is 25 min. away. So then they say they will ship me a label for USPS. I said fine, then she wants to charge me again for the shirt that she is going to reorder for and says when they get the purse back they will credit my account. I said no way, your people can't even read order numbers and you want me to trust you with my credit card. I said cancel that. I will have to go to a store and make sure they give me my money back. Last time I will shop here. Amazon would have sent me the shirt and told me to keep the purse just for the inconvenience. I LOVE AMAZON!!!!! NO more JCP for me