The real test of a company is how it resolves problems. JC Penney's sent a worker to put up shades. Worker said he did not have all the parts and left early on a Friday. We found parts under the bed. Because he failed to put them up, we were put at the end of the line and had to wait all over again. When our second set of blinds arrived, they were missing parts. We had to wait for parts to come in and then had to wait at the end of the line all over again. JCP's management does not feel this is unfair. And, they are unapologetic about letting you know this. So, both sets of blinds were to be up in the spring, and it is mid,-July. We are at the end of the line waiting. I am astounded that its management thinks this is makes sense. Moreover, JCP has not only lost us as customers. Indeed, it has lost all the positive advertisement that we could have given it. Surely, it would be a better business model to hire someone to take care of customers like me? Every customer it does not gain because of me is lost revenue?