I placed an order online with JC Penny for a christmas gift donation which is needed by Dec 4th pickup. I used the in store pick up option to ensure I would have gifts in time, as delivery was between the 3rd thru the 6th. When placing the order on Black Friday the only option was same day pick up, I called to confirm if I could pick it up a different day as I knew this was the worst day to go to the Roosevelt Field Mall & was told I had to pick up that day. My coworker went to pick up the items ordered at 8:45am around 7:30pm, & was advised that the order was not worked on yet. She waited for 2hrs and only received half our order, the other half they no longer had in stock. She asked if they could have the missing items shipped to us by the 4th, they said they could ship them but would take at least a week which we did not have. They were un-willing to help rectify the issue. When asked why the order wasnt put together earlier when items were available, they didnt know how to respond and stated they pull inventory from the floor. If this is the case then why offer a service you will not fufill. After all this my coworker asked for a receipt confirming what we received & what we would be refunded for, the associate with an attitude printed the receipt slammed it down on the counter and said "your done here" and walked away to the stock room before she could say anything.